The fan, Mike Napier, told the Las Vegas Sun that the day after purchasing four tickets a Wynn employee called asking for the names of all four members of his party, explaining the order would be canceled otherwise.
“If I would have known ahead of time, that would have been fine, but to get a call at the eleventh hour saying you must provide names or your tickets will be canceled was just poor customer service and very unprofessional,” Napier said.
Along with asking for names of all members of a party, the Wynn policy states tickets are only available for pickup at will call day of show and fans must enter the concerts with their entire party and be prepared to show ID.
The policy also explains that Wynn reserves the right to cancel any ticket found to be purchased from a reseller in excess of face value.
Of course, ticket brokers had something to say about the rules.
“Fans hire brokers to help them find the tickets they want for the price they can pay or to resell tickets they can’t use. … Fans should have the right to buy and sell the tickets they want without having to RSVP their guests or risk cancellation based on new, arbitrary rules,” the National Association of Ticket Brokers said in a statement. “They’re changing the rules in the middle of the game, and it’s only going to hurt the fans who can’t find tickets, or are stuck with ones they can’t use.”
But for Brooks and Wynn, who noted during a press conference that the singer was “very insistent” on keeping the $125 tickets off the secondary market, the strict policies are an absolute necessity.
“They say they are representing the fans?” Wynn told the Sun. “Well, Garth Brooks and I don’t think so. Scalpers were selling tickets online for $700 the day of sale. Garth wants to protect his fans, and I’m with him. We don’t want them exploited. The price is $125, and nobody but us and Garth Brooks are going to make money.”
Click here to read the complete Las Vegas Sun article.